Bergen County Community Transportation:
Transportation for persons with Disabilities, Senior Citizens and Veterans of Bergen County
Department of Human Services
Division of Community Transportation
178 Essex Street
Lodi, NJ 07644
Phone: (201) 368-5955
Fax: (201) 845-4683
Available in Alternate Formats
Community Transportation: Know Priorities, Phone Early
Every effort is made to accommodate everyone who needs the transportation service, however, the highest priority is given to medical appointments, adult day care, employment and grocery shopping.
It is important to make reservations as early as possible as appointments are available on a first-come, first-served basis. To insure service availability, please make your appointments between 10:30am-2:00pm and make reservations with us at least 7-10 days in advance. Service requests outside of these hours however, be sure to ask if the dispatcher can take your trip request on a stand-by basis.
Requests for routine transportation, such as dialysis, physical therapy or any other trip required on a weekly basis, should be faxed to us at 201-845-4683 by the facility providing the service. Shopping is provided to certain areas on a weekly or monthly schedule-please ask your dispatcher for more information on the options available to your area.
Our office is closed and no service will be available on the following holidays: New Year’s Day, Martin Luther King Jr’s Birthday, Lincoln’s Birthday, President’s Day, Good Friday, Memorial Day, Independence Day, Labor Day, Columbus Day, Election Day, Veteran’s Day, Thanksgiving and the Friday after Thanksgiving and Christmas Day. For specific dates, please call 201-368-5955 and press 5.
NJ Transit Buses:
NJ Transit offers lift-equipped buses on both local transit and commuter routes, although not all local bus trips are accessible. Check your NJ Transit timetable for bus trips marked with a ‘W’ to determine which trips are available for people who require the use of lifts.
Bergen County Community Transportation Mission Statement
Bergen County Community Transportation is a division of the Department of Human Services.
The Division of Community Transportation is here to provide a trouble-free, shared transportation system for persons with disabilities, senior citizens, veterans and welfare to work residents of Bergen County.
Service is provided in a professional, timely, courteous and caring manner in all types of weather. Service is door-to-door and is provided by drivers who are specially trained to assist citizens and persons with disabilities.
The vital service is life sustaining for clients with serious medical and health needs; a lifeline to homebound clients who are delivered nutritional meals daily; and a link to social services for clients who would otherwise be isolated and alone.
We currently provide transportation for:
*Routine medical visits (non-emergency cares, dialysis, etc.)
*Senior activity centers
*Competitive and Non-competitive employment
*Meals on Wheels
The goals of Community transportation are to increase the number of clients served, to expand service to include night hours for recreational, educational and medical purposed and to remain a national model for special transportation services.
In addition to our services, a number of municipalities offer various types of transportation exclusively for their residents. Service levels vary from in town only to door to door to set routes as well as varying in the days, times and types of trips offered. Although we have tried to gather specific information on their services, services change often and must be confirmed with the municipalities directly. Remember, even if you don’t see your town listed here; call your municipal building directly to find out what transportation options they may have for persons with disabilities and senior residents.
Bergen County Community Transportation 201-368-5955
Bergenfield Town Vehicle 201-387-4055 ext4088
Bogota Town Vehicle 201-342-1211
Carlstadt Town Vehicle 201-939-2850
Cresskill Town Vehicle 201-569-5400
Dumont Town Vehicle 201-387-5040
East Rutherford Town Vehicle 201-933-3448
Edgewater Town Vehicle 201-943-1700
Fair Lawn Town Vehicle-Set Route 201-794-5332
Fort Lee Parking Authority 201-592-3649
Set route and medical trips
Garfield Town Vehicle 973-478-7059
Glen Rock 201-670-3956
Hasbrouck Heights Reach Program 201-441-3350
Lyndhurst Town Vehicle 201-804-8457
Set route, medical transportation
Mahwah Town Vehicle 201-529-2691
New Milford Town Vehicle 201-967-7874
North Arlington Town Vehicle 201-955-6117
Old Tappan 201-664-1849
Oakland Town Vehicle 201-405-7731
Palisades Park Town Vehicle 201-585-4114
Park Ridge 201-573-1800
Paramus Town Bus 201-265-2100ext660
Ramsey Town Vehicle 201-825-3400
Ridgefield Town Vehicle 201-943-5215
River Edge Town Vehicle 201-599-6284
River Vale 201-664-2341
Rutherford Town Vehicle 201-460-3001
Starfish of River Edge & Oradell 201-265-7777
Starfish of Rutherford 201-438-3406
Saddle Brook Town Vehicle 201-845-4594
Teaneck Town Vehicle 201-837-0171
Westwood Senior Van 201-664-7100ext170
Woodcliff Lake 201-391-4977ext200
Wood-Ridge Town Vehicle 201-939-0202
Access Link-NJ Transit
Access Link is available to disabled clients who live within 3/4 of a mile of a bus route but are unable to use public transportation. This service is available the same hours as the public bus system. Call 1-800-955-2321 and ask for an assessment. 24 hours access 973-275-5555. Hearing impaired 1-800-772-2287.
NJ Transit’s Reduced Fares
Senior citizens and disabled residents can ride on most of the state’s buses for a reduced fare, which is 1/2 of the regular fare, rounded down to the nearest five cents. To ride at the reduced fare you must have an identification card, a reduced fare ticket and the appropriate reduced fare. A Medicare card can be used as identification or you can obtain a special Reduced Fare Identification Card.
Application for senior citizens and reduced fare tickets can be obtained at most banks in New Jersey. Persons with disabilities who do not have a Medicare card must call the Reduced Fare Program office for an application, which must be filled out by a doctor. For more information, call the Reduced Fare Program Office at (201) 761-8327 from 8:45am-4:15pm Monday through Friday.
Share the Cost if you Can
We are please to be able to offer this service free of charge to eligible Bergen County residents however, this service is expensive to provide. While the average cost to provide a round trip is about $16.00, we ask only a suggested donation of $1.00 to help defray the cost. These donations are set aside for the purchase of new busses.
Roadside Assistance for Wheelchair-Equipped Vehicles
We at Community Transportation understand the special challenges facing the physically impaired, yet active members of our community when their wheel-chair modified vehicles become immobilized due to accident or mechanical failure.
When a wheelchair-modified automobile becomes immobilized or is involved in an accident, the driver will call local police via 911 for assistance. If the officer determines that the vehicle is disabled beyond immediate repair on site, he or she will then call for a towing service and will contact the County Police for further assistance. The County Police will then call Community Transportation to dispatch a driver to transport the damaged vehicle’s driver to either their intended destination or to their home at which point service will end.
This is offered as a free service on an emergency basis only to any person traveling in or through Bergen County in a wheelchair-modified vehicle, although transportation will only be available within County limits.
Cancellation/No Show Policy
When an appointment is scheduled, the date and time of the request is secured. As appointments are on a first-come, first-served basis, if transportation is canceled, either by calling or in person at the time of pick-up, it would prohibit another client from securing that date and time.
If you cancel three (3) scheduled transportations in one (1) month, transportation will be suspended for one (1) month.
If you cancel three (3) scheduled transportation in one (1) month, your transportation will be suspended for six (6) months.
During the duration of suspension, no transportation will be provided, including previously confirmed transportation for the affected suspension period.
Community Transportation established two shuttle service routes to help reduce the number of cares on the already congested highways. Both shuttles run Monday through Friday, except on Federal Holidays.
Bergen Community College Shuttle:
This shuttle service operates from the Bergen Community College campus in Paramus to the Bergen Community College campus in Lyndhurst. It provides transportation to students, faculty and employees. There is allowance for a route deviation within two blocks of the scheduled route by calling (201) 368-5955 the day before the requested deviation.
This shuttle service operates from the Ridgewood Train Station to the towns of Montvale, Park Ridge and Woodcliff Lake in the morning going to work and in the afternoon going back to the Ridgewood Train Station. There is allowance for a route deviation within two blocks of the scheduled route by calling (201) 368-5955 the day before the requested deviation.
This information comes directly from the pamphlet from the Division of Community Transportation of the County of Bergen, NJ and was last updated on 1/13/16.
Disclaimer: I have not used any of the services that the county or towns provide so I have no opinion, yes or no, to how good they are for travelling. For questions, please call the above numbers for information.