Hotel Reservations for people with Disabilities: Revised Regulation for Title III from the Department of Justice

This was sent to us from Joe Zesski , Program Manager, Northeast ADA: This was on a question about hotel reservations for the disabled.

Reservations made by places of lodging. A public accommodations that owns, leases (or leases t0) or operates a place of lodging shall with respect to reservations made by any means, including by telephone, in person or through a third party-

  1. Modify its policies, practices, or procedures to ensure that individuals with disabilities can make reservations for accessible guest rooms during the same hours and in the same manner as individuals who do not need accessible rooms;
  2. Identify and describe accessible features in the hotels and guest rooms offered through its reservations service in enough detail to reasonably permit individuals with disabilities to assess independently whether a given hotel or guest room meets his or her accessibility needs;
  3. Ensure that accessible guest rooms are held for use by individuals with disabilities until all other guest rooms of that type have been rented and the accessible room requested is the only remaining room of that type;
  4. Reserve, upon request, accessible guest rooms or specific types of guest rooms and ensure that the guest rooms requested are blocked or removed from all reservations systems and;
  5. Guarantee that the specific accessible guest room reserved through its reservations service is held for the reserving customer, regardless of whether a specific room is held in response to reservations made by others.

To file a complaint with the Department of Justice, a person can either call their 800 telephone number 1-800-514-0301 or fill out an online complaint at this link:

*Special Disclaimer: the law continues to change and be modified, so if there is any concerns or questions, please email or call the above Departments. Things are always updating.

*Whenever you need a special room when travelling, always call to confirm the reservation up until the day before and write down the names of the people you worked with on the phone. It saves a lot of headaches later.


About jwatrel

I am a free-lance writer and Blogger. I am the author of the book "Firehouse 101" ( 2005) part of trilogy of books centered in New York City. My next book "Love Triangles" is finished being edited and should be ready for release in the Fall. My latest book, "Dinner at Midnight", a thriller is on its last chapter. My long awaited book explains the loss of the 2004 Yankee game to Boston. I work as a Consultant, Adjunct College Professor, Volunteer Fireman and Ambulance member and Blogger. I have a blog site for caregivers called 'bergencountycaregiver', a step by step survival guide to all you wonderful folks taking care of your loved ones, a walking project to walk every block, both sides, of the island of Manhattan "MywalkinManhattan" and discuss what I see and find on the streets of New York and three sites to accompany it. One is an arts site called "Visiting a Museum", where I showcase small museums, historical sites and parks that are off the beaten track both in Manhattan and outside the city to cross reference with "MywalkinManhattan" blog site. Another is "DiningonaShoeStringNYC", featuring small restaurants I have found on my travels in this project, that offer wonderful meals for $10.00 and under. So be on the lookout for updates on all three sites and enjoy 'MywalkinManhattan'. The third is my latest site, "LittleShoponMainStreet", which showcases all the unique and independent shops that I have found on my travels throughout and around Manhattan. I have started two new blog sites for the fire department, one "EngineOneHasbrouck HeightsFireDepartmentnj" for the Hasbrouck Heights Fire Department to discuss what our Engine Company is doing and the other is "BergenCountyFireman'sHomeAssociation" for the Bergen County Fireman's Association, which fire fighters from Bergen County, NJ, go to the Fireman's Home in Boonton, NJ to bring entertainment and cheer to our fellow brother fire fighters quarterly.
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1 Response to Hotel Reservations for people with Disabilities: Revised Regulation for Title III from the Department of Justice

  1. jwatrel says:

    Please confirm your reservation with a hotel for a specific room needed right before you get there and make sure that it is honored when you get there. Confirm when you check in that the room is tailored for that specific handicap or else you could get something else. Trust me, I have been caught this way in the past. This is a very important step when travelling.

    Liked by 1 person

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