Veolia: Winter Water Termination Program: Work with us to keep your Water Flowing

https://mywater.veolia.us/toms-river/financial-assistance-programs-new-jersey

https://www.nj.gov/dca/dhcr/offices/wintertermination.shtml

In accordance with NJAC Section 14:3-3A. 5. Veolia has implemented a Winter Termination Program to prevent service discontinuation for eligible residential customers receiving water from November 15th through March 15th. Service cannot be disconnected during this period for eligible customers.

Who is eligible?

1. Recipients of benefits under the Lifeline Credit Program.
2. Recipients of benefits under the Federal Home Energy Assistance Program (HEAP) or certified as eligible therefore under standards set by the New Jersey Department of Human Services.
3. Recipients of Temporary Assistance to Needy Families (TANF).
4. Recipients of Federal Supplemental Security Income (SSI).
5. Recipients of Pharmaceutical Assistance to the Aged and Disable (PAAD).
6. Recipients of General Assistance (GA) benefits.
7. Recipients of the Universal Service Fund (USF).
8. Persons unable to pay their utility bills because of circumstances beyond their control.

• Eligible customers must contact the Collections Department at 1-855-862-6076 to self-certify. Customers will be required to establish either a budget plan or payment plan with a down payment.

Your service will not be discontinued if you can show the utility that you are making a good faith effort to pay. If you fall too far behind on your monthly payments during the winter, your water service will be discontinued after March 15th or later if weather conditions require extension of the protection program. Customers who have the ability to make a good faith payment but refuse to do so shall be referred to the Board of Public Utilities for a determination.

If your utility determines you are not making a good faith effort and they notify you that they will discontinue service, negotiate with them again. If you and the utility cannot agree, the utility shall refer the dispute to the Board of Public Utilities for determination. You may also contact the Board of Public Utilities at 1-609-341-9188 or toll fee (in New Jersey) 1-800-624-0241.

Need Assistance Paying your Utility Bills?

You may be eligible for these programs:

Veolia Cares https://cares.veolia.com/ or call 888-942-8080.

NJ Shares 1-866-NJSHARES (657-4273) or njshares.org

The Low Income Energy Assistance Program (LIHEAP) 1-800-510-3102 or energy assistance.nj.gov

The Universal Service Fund Program (USF) 1-800-510-3102 or energyassistnace.nj.gov

NJ Lifeline Credit Program & PAAD 1-800-792-9745 or aging.nj.gov

Page Grant 1-855-465-8783 or njpoweron.org

Additional Resources:

Department of Community Affairs: 1-800-510-3102 or 1-866-240-1347

New Jersey Board of Public Utilities: http://www.nj.gov/bpu/assistance/programs

Veolia Collections Department 1-855-862-6076

*Footnote: this information comes directly from a Veolia Water mailer and I give them full credit on the copyright and information on this. This is there direct mailer to customers that I want to share with everyone. I have never used the service so I have no opinion on it one way or another.

Please call the Veolia 1-800 number for more information.